Orders & Shopping
How do I place an order?
Simply browse our collection of shirts, skirts, pants, and trousers, select your preferred size and color, and add the item to your cart. Once you are ready, proceed to checkout and follow the steps to complete your purchase. You do not need an account to place an order.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. However, once an order has been processed or shipped, changes may no longer be possible.
How can I check the status of my order?
After your order is placed, you will receive a confirmation email with your order details. Once your order has been shipped, we will send you a shipping confirmation email that includes tracking information so you can monitor your delivery.
Do you offer size guides?
Yes. Each product page includes a detailed size guide with measurements for shirts, skirts, pants, and trousers. We recommend reviewing the size guide carefully before placing your order to ensure the best fit. If you are between sizes or need further assistance, please reach out to us at [email protected].
Shipping & Delivery
Where do you ship?
We offer shipping to a wide range of domestic and international destinations. Available shipping options and estimated delivery times will be displayed at checkout based on your location.
How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method selected. Estimated delivery windows are provided at checkout. Please note that processing times may be slightly longer during peak seasons or promotional periods.
What are the shipping costs?
Shipping costs are calculated based on your delivery address, order weight, and the shipping method chosen. The exact shipping fee will be shown at checkout before you confirm your purchase.
Do you ship internationally?
Yes, we ship to many international destinations. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within the specified return window stated in our Return Policy. Items must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at [email protected] with your order number and the reason for the return. Our team will provide you with further instructions.
Are there any items that cannot be returned?
Certain items may be non-returnable for hygiene or clearance reasons. Any such restrictions will be clearly noted on the product page. Final sale items are generally not eligible for return or exchange.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are typically processed within a reasonable timeframe and will be issued to your original payment method.
Products & Sizing
What types of products do you sell?
AsalHay specializes in a curated selection of shirts, skirts, pants, and trousers designed for comfort, style, and everyday wear. Our collection is updated regularly, so we encourage you to check back often for new arrivals.
How do I choose the right size?
We recommend referring to the size guide available on each product page. Measurements may vary slightly between styles and fabrics. If you need personalized guidance, please contact us at [email protected] and we will be happy to help.
Are the colors accurate on your website?
We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly depending on your screen settings, lighting, and device. If you have questions about a specific color, please reach out to us before placing your order.
How should I care for my garments?
Care instructions are provided on the label of each garment and may also be listed on the product page. To maintain the quality and longevity of your clothing, please follow the recommended washing, drying, and ironing guidelines.
Payments & Security
What payment methods do you accept?
We accept a variety of secure payment methods, which will be displayed at checkout. All transactions are processed through encrypted and trusted payment systems to protect your personal and financial information.
Is my personal information secure?
Yes. We take the privacy and security of your personal information seriously. All data submitted through our website is protected using industry-standard security measures. For more details, please refer to our Privacy Policy.
Will I receive an invoice for my order?
Yes. An order confirmation and invoice will be sent to the email address you provide at checkout. Please keep this email for your records.
Contact Us
How can I get in touch with AsalHay?
If you have any questions, concerns, or feedback, please contact our customer support team at [email protected]. We aim to respond to all inquiries as quickly as possible and are always happy to assist you.
What information should I include when contacting support?
To help us assist you efficiently, please include your order number (if applicable), a clear description of your inquiry, and any relevant photos or details. This will allow us to resolve your request more quickly.
