Refund Policy
At AsalHay, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.
1. Eligibility for Refunds
To be eligible for a refund, please ensure the following conditions are met:
- The refund request is submitted within 14 days of receiving your order.
- The item is unused, unworn, unwashed, and in the same condition that you received it.
- The item is in its original packaging with all tags attached.
- Proof of purchase is provided (order confirmation email or order number).
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as final sale or clearance.
- Gift cards.
- Items that have been altered, damaged, or worn after delivery.
- Items returned without prior approval.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Email us at [email protected] with your order number and the reason for the refund.
- Our support team will review your request and respond within 2–3 business days.
- If approved, you will receive instructions on how to return the item.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refund Processing
Approved refunds will be processed to the original method of payment within 5–10 business days. Please note that processing times may vary depending on your payment provider.
5. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received was defective or incorrect. In such cases, AsalHay will cover the return shipping costs.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order for the desired item.
7. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos of the item. We will arrange a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us at [email protected].
9. Policy Updates
AsalHay reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
10. Contact Us
If you have any questions about our Refund Policy, please reach out to us at [email protected]. Our team is happy to assist you.
