At AsalHay, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions for shipping on all purchases made through our online store, including Shirts, Skirts, Pants & Trousers.
Shipping Method
We offer one shipping method: Standard Shipping. All orders are processed and shipped via this method only.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing occurs on business days (Monday through Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.
Shipping Time
After processing, Standard Shipping delivery usually takes 5–10 business days, depending on your location. Delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.
Shipping Rates
Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We do not offer free shipping on any orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress through the carrier’s website. Please allow up to 24 hours for tracking information to become available.
Shipping Restrictions
We currently ship to addresses within the regions listed at checkout. We do not ship to P.O. boxes or APO/FPO addresses unless otherwise stated. If your location is not serviceable, you will be notified during checkout.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete. AsalHay is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment at your expense.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all packaging materials and photos of the damaged item for claim purposes.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. AsalHay has no control over these fees and cannot predict their amount. Please contact your local customs office for more information.
Contact Us
If you have any questions about our Shipping Policy or your order, please email us at [email protected]. We aim to respond within 1–2 business days.
