At AsalHay, we want you to stay informed about your order from the moment it leaves our warehouse until it arrives at your door. This page explains how to track your shipment for Shirts, Skirts, Pants & Trousers, and what to do if you need assistance.
How Order Tracking Works
- Order Confirmation
Once your order is placed, you will receive an order confirmation email at the address provided during checkout. This email confirms that we have received your order and are preparing it for processing.
- Shipping Confirmation
When your Shirts, Skirts, Pants & Trousers are packed and handed to our shipping carrier, we will send you a shipping confirmation email. This email includes your tracking number and a link to the carrier’s tracking page, when available.
- Tracking Number Activation
Please note that tracking numbers may take 24–72 hours to become active in the carrier’s system after you receive your shipping confirmation. If your tracking number does not show results immediately, please wait a short period and try again.
- Track Your Package
You can track your package using the tracking number provided in your shipping confirmation email. Enter the tracking number on the carrier’s website or use a third-party tracking service for additional visibility.
- Delivery Updates
Tracking information will update as your package moves through the carrier’s network. You may see statuses such as “Label Created,” “In Transit,” “Out for Delivery,” and “Delivered.”
Where to Track Your Order
You can track your shipment using the carrier’s official tracking page if one was provided in your shipping confirmation email. If you prefer a single place to monitor your package, you can also use a reliable third-party tracking service such as 17TRACK.
Using 17TRACK
17TRACK is a widely used package tracking platform that supports many carriers worldwide. It can help you view tracking updates in one place.
- Tracking Link: https://www.17track.net/en
- How to Use:
- Open the 17TRACK website using the link above.
- Enter the tracking number from your AsalHay shipping confirmation email into the tracking input field.
- Select the carrier if known, or allow 17TRACK to detect it automatically.
- Click the track button to view the latest tracking status and movement history.
Tracking Status Meanings
- Label Created / Shipment Information Received:
The carrier has been notified about your shipment, but the package may not have been scanned yet.
- In Transit:
Your package is moving through the carrier’s network toward its destination.
- Out for Delivery:
Your package is with the local delivery courier and is expected to be delivered soon.
- Delivered:
The carrier has marked your package as delivered. Please check your mailbox, front door, reception area, or with neighbors if you cannot locate it.
- Exception / Delay:
The carrier may indicate a delay, failed delivery attempt, or other issue. In these cases, please contact the carrier directly using the information in your shipping confirmation email for the fastest resolution.
If Your Tracking Is Not Updating
- Wait 24–72 hours after receiving your shipping confirmation email, as tracking scans may be delayed.
- Double-check that you entered the tracking number correctly, without extra spaces or missing characters.
- Try tracking through the carrier’s website and through 17TRACK to compare results.
- If there are still no updates after several business days, please contact us at [email protected] with your order number and tracking number.
Need Help?
If you have questions about tracking your Shirts, Skirts, Pants & Trousers order, or if you need assistance interpreting your tracking status, please email us at [email protected]. Please include your order number and tracking number so we can assist you as quickly as possible.
